Community Guidelines

Article 1 Cancellation

1. Where a Guest wishes to cancel the Stay, the Guest shall notify the Operator and the Host of the Guest's intention to cancel no later than twenty (20) days before the scheduled start date of the Stay.

2. Where the Guest gives notice of cancellation after the period specified in paragraph (1), the Guest shall, as liquidated damages, forfeit the Guest's right to claim any refund of the Deposit paid to the Operator.

3. After a Stay has been agreed between a Guest and a Host, cancellation of the Stay at the Host's request shall not be permitted under any circumstances.

4. For purposes of this Article, a "Force Majeure Event" means any event beyond the reasonable control of a party, including natural disasters, fire, earthquake, flood, typhoon, extreme weather, epidemic, war, civil commotion, riot, terrorism, industrial dispute, enactment, amendment, or repeal of laws, orders or regulations of public authorities, or paralysis of transport or communications. Even if a Force Majeure Event occurs and such event makes participation in the Homestay Participation Programme virtually impossible or materially difficult for the Guest or the Host, the Guest or the Host shall remain obligated in accordance with the provisions of this Article and shall not be released from any obligation or liability under this Article, including the payment of liquidated damages.

5. If a Guest or Host cancels without proper cause, fails to pay fees when due, or otherwise damages the credibility of the Service, the Operator may suspend that User's access to the Service, either temporarily or permanently.

Article 2 Early Termination by a Guest

1. In a Homestay where the agreed Stay period is twenty-nine (29) days or less, even if, after the Guest has arrived at the Accommodation, the Guest shortens the Stay period and indicates an intention to terminate the Stay early, the Operator shall not refund the Platform Fee (Guest) or the Deposit paid by the Guest upon the confirmation of the Match. This paragraph shall apply regardless of whether a Force Majeure Event (as defined in Article 1(4)) has occurred.

2. In the circumstances described in paragraph (1), even if the Guest has already paid any portion of the Homestay Fee corresponding to the remaining period of the Stay, the Guest shall have no right to claim a refund of all or any part of such paid amount.

3. In a Homestay where the agreed Stay period is thirty (30) days or more, where the Guest wishes to shorten the Stay period and terminate the Stay early, the Guest shall notify the Operator and the Host of the Guest's intention to terminate no later than thirty (30) days before the scheduled date of termination (the "Termination Date").

4. A Guest who gives notice under paragraph (3) shall, within five (5) days from and including the date of such notice, pay to the Host an amount corresponding to any unpaid portion of the Homestay Fee up to the Termination Date. Upon the Host's receipt of such amount, the Host shall be deemed to have consented to such early termination.

5. Notwithstanding paragraphs (3) and (4), the Guest may terminate the Stay and vacate the Accommodation even within the first thirty (30) days from the scheduled start date of the Stay. However, if at the time the Guest gives notice of early termination, the remaining period until the originally agreed scheduled end date of the Stay is less than thirty (30) days, the Guest shall have no right to claim any refund of the Deposit or the Homestay Fee already paid.

6. If, at the time the Guest gives notice of early termination, the remaining period until the originally agreed scheduled end date of the Stay is thirty (30) days or more, the Guest shall only be obligated to pay the Homestay Fee corresponding to the thirty (30) days from and including the date on which the notice of early termination is given. The Guest shall not be obligated to pay, and shall not be charged for, any Homestay Fee corresponding to the period after such thirty (30) days (i.e., from the thirty-first (31st) day onward).

7. If the Guest violates this Article and, without proper cause or without prior notice to the Operator, terminates the Stay early, the Operator may restrict the Guest's use of the Service. In such case, the Guest shall not be entitled to any refund of the Homestay Fee already paid or any other fees whatsoever.

Article 3 Early Termination by a Host

1. The Host shall be obligated to provide the Homestay for the entire Stay period agreed with the Guest, and early termination at the Host's request shall not be permitted.

2. Notwithstanding paragraph (1), only where continuation of the Homestay becomes factually difficult due to a Force Majeure Event (as defined in Article 1(4)), the Host may terminate the Stay early by promptly notifying the Operator and the Guest.

3. In the case described in paragraph (2), the Host shall be obligated to refund directly to the Guest the Homestay Fee corresponding to the remaining period of the Stay, and with respect to the portion of the Deposit corresponding to such remaining period, the Host shall forfeit the right to receive such amount.

4. The refund amount under paragraph (3) shall be calculated on a daily pro rata basis according to the remaining period, and if the calculation results in a fraction of less than AUD 1, such fraction shall be rounded up to the nearest AUD 1.

5. If the Host fails to perform the notification obligation under paragraph (2) or the refund obligation under paragraph (3), the Operator may restrict the Host's use of the Service.

6. Even if the Guest suffers any damage due to the Host's failure to comply with the obligations set forth in this Article, the Operator shall not be liable therefor.

7. For a Guest whose Homestay is terminated early due to a Force Majeure Event (as defined in Article 1(4)), the Operator shall waive the Platform Fee (Guest) for the Guest's next use of the Service.

Article 4 Guest Code of Conduct

1. The Guest must review, prior to booking, and comply with the Host's house rules posted on the platform (for example, noise restrictions, no-smoking areas, limits on accompanying persons).

2. The Guest must not damage or destroy, whether intentionally or negligently, any furniture, appliances, fixtures, or fittings at the accommodation (collectively, Facilities).

3. If the Guest causes any such damage, the Guest must promptly report the matter to the Host and the Operator and—after good-faith consultation with the Host—compensate the Host for the actual cost of repair or replacement of the affected Facilities.

4. The Guest must respect the Host's lifestyle and household rules and must stay with a flexible and considerate attitude.

Article 5 Host Code of Conduct

1. The Host must keep registration details—including location, Facilities, fees and services offered—accurate and up to date and must update them promptly by the method prescribed by the Operator.

2. The Host must provide a hygienic and safe living environment and must supply meals, cleaning, bedding and other agreed services in a manner that is not materially substandard.

3. The Host should, in principle, reply to platform enquiries within forty-eight (48) hours.

Article 6 Prohibition of Discrimination

1. In using the Service, a User must not discriminate against another User on the basis of:

(a) race, nationality or ethnicity;

(b) sex, sexual orientation or gender identity;

(d) religion, creed or social status.

2. A User must not include any discriminatory expressions or requirements falling within paragraph 1 (for example, "nationals of X country only" or "members of a particular religion only") in recruitment conditions or profile descriptions.

3. Where discriminatory conduct or expressions are identified, the Operator may, without prior notice, take measures such as suspending the User's messaging functions or cancelling Matches.

Supplementary Provision

Established and effective 1 July 2025